Assistant Clubhouse Manager / Food & Beverage Manager

Strategic Club Solutions
N73W13430 Appleton Ave
Menomonee Falls, WI 53051
United States
Manages Others
Experience Required
Employment Type
Work Schedule

Job Description
Club History
In June 1929 a collection of like-minded people who loved the game of golf met and voted to form our Club, then called, the Menomonee Golf Club. A month later they signed a lease for $1 per year and what would become North Hills was born. That very fall they had our first membership drive, which brought forth 350 members. In November construction began and was completed by Pioneer and Landscape company out of Chicago.
The first day for member play came on July 30, 1930. Much of the design of the original course still remains today. In 1933 the Menomonee Golf Club joined the Wisconsin Golf Association. The Club and land mortgage was transferred from the Menomonee Land Company to North Hills Country Club in July 1938.
During the 1940’s as World War II drained the country of resources and separated families and friends, North Hills became a place where great friendships were made in such a difficult time. The Club saw cutbacks and began rationing everything from gasoline to golf balls. It was also during this time that women’s participation at our Club began to increase with more play on the course and strengthening our social groups. The first board meeting of 1945 even extended an invitation to the Women's State Golf Association to hold their 1945 tournament at North Hills.
One of our greatest traditions at North Hills has always been our commitment to our junior golf program. For more than 60 years, our junior golfers and their lessons have continued to provide our Club with new generations of golfers because we believe in the greatness of the game and supporting our passion locally and nationally. Our membership, and those who will become part of our community for years to come remember why we are here and are proud to be part of our rich heritage.
Assistant Clubhouse Manager / Food & Beverage Manager Position Summary
North Hills Country Club is seeking an Assistant Clubhouse / Food & Beverage Manager to join their leadership team and show prospective members all that North Hills Country Club has to offer, while embodying the mission and vision of the Club and delivering the highest level of service to members and guests. This position is the face of the Club’s Dining & Events and is responsible for all aspects of food & beverage operations, banquet/catering services, special events for members, and social events.
The Assistant Clubhouse Manager / Food & Beverage Manager executes all operational aspects of member dining, events and catered functions. He/She works with other departments to ensure member and guests satisfaction, and the highest quality of food and beverage is delivered.
Position Characteristics:
A successful Food & Beverage Service Manager is a career professional who possesses a desire to develop the Club’s dining and events operation from an execution perspective. He/She will be prompt and proficient executing all member dining and events, must be well-versed in the technology, inner workings, and offerings available via the Club’s media outlets. He/She will work closely with the Event Coordinator to ensure all events are executed in a proficient manner. He/She provides excellent customer service with
the utmost professional integrity and sincerity. He/She must be courteous, polite, and show initiative and enthusiasm with members, guests and staff.
Essential Job Functions:
- Be the “Face” of North Hills Country Club’s Dining and Events through member interaction.
- Alongside the Event Coordinator, be responsible for all events organized by the Club.
- Assume responsibility for all food and beverage FOH operations for the Club.
- Manage all aspects of the Clubhouse in the absence of the Clubhouse Manager and perform specific tasks as requested by the Clubhouse Manager.
- Plan and implement budgets alongside Clubhouse Manager and apply relevant marketing
principles to assure that member expectations are consistently met.
- Supervise, manage, hire, schedule, train, and evaluate all dining room staff.
- Plan and coordinate training and professional development programs for the food and beverage staff.
- Greet members & guests and oversee dining & banquet service.
- Help develop wine lists and bottle/glass wine sales promotion programs.
- Consult daily with the Executive Chef, Events Coordinator, Dining Room Supervisors and other club administrators to assure the highest level of member satisfaction.
- Assist in planning and implementing procedures for special Club events and banquet functions.
- Work with the Clubhouse Manager, Executive Chef and Events Coordinator to establish menu prices for a la carte dining and food and beverage outlets.
- Monitor and enforce internal cost control procedures.
- Assist Clubhouse Manager with budgets, staffing, general operating procedures, and strategies for food and beverage operations.
- Monitor the budget and direct corrective action procedures as necessary to help assure that budget goal are attained.
Monitor labor; evaluate scheduled and actual labor hours and costs.
- Assist the Clubhouse Manager in developing and implementing food and beverage operating reports, forecasts and budgets.
- Monitor safety conditions and employee conformance with safety procedures; update
emergency plans and procedures and assure that effective training for these programs are
- Monitor employee dress codes according to policies and procedures.
- Participate in on-going facility inspections throughout the Clubhouse to assure that cleanliness, maintenance, safety and other standards are consistently maintained.
- Ensure correct handling procedures are utilized by staff to minimize china and glassware
breakage and food waste.
- Address member and guest complaints and advise the Clubhouse Manager about appropriate corrective actions.
- Assure that all standard operating procedures for revenue and cost control are in place and
consistently utilized.
- Ensure that all legal requirements are consistently adhered to including wage and hour and
federal, state and local laws pertaining to alcoholic beverages; assure that all applicable Club policies and procedures are followed.
- Monitor purchasing and receiving procedures for products and supplies to ensure proper
quantity, quality, price, storage and preparation for all food and beverage purchases.
- Manage physical inventory and provide updated information to the accounting department.
- Attend management and staff meetings as scheduled.
- Complete other tasks as assigned by the Clubhouse Manager and General Manager.
Additional Responsibilities and Job Requirements:
• Must be detail-oriented, organized, and able to prioritize and multitask.
• Must have the ability to be flexible and adapt to change.
• Maintain a positive attitude and remain professional under pressure.
• Keep abreast of industry trends relative to food & beverage and event operations.
• Absorb suggestions and constructive feedback and communicate with upper
• Take pride in one’s work & strive to better the workplace daily.
• Professional written & verbal communication skills
Competencies and Qualifications
− Two or four-year degree in Hotel, Restaurant and/or Club Management, and/or equivalent
experience in restaurant catering, banquet/event management, hospitality services, sales
coordination and knowledge of fine foods and wine.
− Previous experience supervising and training staff in a upscale dining, food service, or catering environment.
− Knowledge of upscale dining etiquette, service standards, and table set up.
− Required certification: Operator/Bartenders License for the Village of Menomonee Falls
Compensation and Benefits:
- Salary commensurate with experience
- Medical/401K/PTO benefits
- Limited golf privileges
- Complimentary meals available
- Club reimburses for required certifications
Strategic Club Solutions
Nevena Jevtic

United States