Bussers, Host/Hostess, Servers (PT)


Penn National Gaming
777 Northwest Argosy Parkway
Riverside, MO 64150
United States
Category

Job Description
Overview

Don’t just work. Work Happy.

A career in gaming? At Argosy Casino Riverside we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include
SUMMARY

This position will be responsible for taking reservations, greeting and seating guests in a timely and professional manner. Additionally, ensuring that the floor is equitably set amongst the servers and appropriately timed for flow of service. This is a non-supervisory position.



ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide stellar customer service.
Greet and welcome guests, assign seating, and escort guests to their table.
Follow company procedures for seating guests including understanding and following station charts and maintaining customer flow.
Inform guests of menu items, specials offered, and marketing promotion information as requested.
Complete sales to customers including taking money in payment of sales, counting appropriate change, appropriate handling of cash payments, properly processing comps, and appropriate accounting for cash, credit, and comp receipts as needed.
Assist servers and bussers in maintaining dining areas including taking orders, delivery and bussing as necessary for the efficient operation of business.
Respond to telephone inquiries including making reservations and taking messages as needed.
Respond to “to go” orders including packaging orders, collection of payment, and delivery to guests.
Attend all departmental and company training programs or meetings as directed.
Compile information, complete and submit reports as needed.
Adhere to all company policies and procedures.
Adhere to all gaming laws and regulations.
Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter.
Meet department uniform, appearance and grooming requirements.
Any reasonably requested job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
Job Requirements
To be successful in this position it will require the following skill set

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); or a minimum of one to three months of related experience and/or training; or equivalent combination of education and experience.

LANGUAGE AND COMMUNICATION SKILLS:

Ability to prepare, read and comprehend documents. Ability to write reports and correspondence. Ability to speak and communicate effectively with individuals and before groups of people.

MATHEMATICAL SKILLS:

Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs including but not limited to counting money.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.



LICENSING:

Must be able to qualify for any and all licenses or permits required by local, state or federal law.

PHYSICAL DEMANDS:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl.


The employee must frequently lift and/or move 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Ratings
Employer
Penn National Gaming
Kristine Falcon
825 Berkshire Blvd
Wyomissing PA 19610
United States