Customer Service / Inside Sales


Pico Rivera, CA 90660
United States
Industry
Wholesale / Distributor
Job Start Date
12/1/2019
Experience Required
Yes
Employment Type
Employee
Work Schedule
Full-Time
Travel
10% or less Travel

Job Description

 

Customer Service Representative: Position for Los Angeles, CA to perform customer service functions.

THE COMPANY: Located 10 minutes from Downtown Los Angeles, at the 5 and 605 freeways, Wayland Industries is a distributor of branded, high-quality stainless-steel fittings, valves, and tubing. Located in Milwaukee for the past ten years, The Company is rapidly expanding and will open its West Coast headquarters at the end of 2019. Wayland industries sells to wholesalers who service the food, beverage, dairy, and pharmaceutical industries. Wayland is one of the fastest growing distribution companies in the food and beverage space. Part of Wayland’s success is generated from its emphasis on creating a highly collaborative and flexible company culture. Along with being a part of a highly energetic, expanding company, we offer a range of competitive perks to our employees.

- Competitive Salary

- Bonus Incentive Program

- PTO & Paid Holidays

Responsibilities:

- Answer inbound phone calls for product identification and quotes, new customer inquiries, order problem resolution, return goods.

- Generate quotes with pricing and delivery

- Review customer Purchase Orders for accuracy and process into company system

- Provide technical input / problem solving to customers on their product applications

- Contact customers to follow up on orders and quotes to ensure their needs have been met

- Proactively communicates with customers about any expected delays or issues

- Depending on experience and preference, may also include administrative responsibilities in purchasing, accounts receivable, and/or accounts payable

- Ability to perform duties with attention to detail, speed, accuracy, and professionalism.

Job Requirements
Job Requirements:
- Preferred experience in industrial B2B inside sales and/or customer service with a focus in the pipe, valve and fitting industry
- Ideal experience and product knowledge of stainless steel sanitary valves, fittings, and products used in food and beverage processing industry.
- Prior experience using an ERP system is preferred.
- Service oriented team player
- Basic PC Skills in MS Office Products (Outlook, Office, Excel)
- Excellent communication skills, self-motivated and responsible
- Problem solving and analytical skills
- Building positive customer rapport and creating trust with customers and company team members
- For those interested in inside/outside sales, this could be a growth opportunity
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